Having trouble with your wireless remote. Here are some tips to get you reconnected. First, make sure you have a fresh set of alkaline batteries in your remote, and that they’re seated properly in the compartment.
Next, let’s make sure you remote is paired. Open the battery cover, then press and hold the button. Release when you see a green light flashing. The pairing light can be found either inside the battery compartment, or on the front of the remote. Once the light flashes, watch your TV screen. In a few moments, you’ll see the remote pairing screen.
Now, try your remote. Still no luck. Let’s try power cycling the Roku player, and the remote first unplugged Roku player, and from the remote, remove the batteries. Next, slide the Roku player back in. Once you see the Roku logo fill your screen. Place the batteries back into your remote and keep your eye out for the remote pairing screen. If you don’t see this screen, press and hold the pairing button until the pairing light starts flashing about three seconds.
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This screen means access your remote is pairing to your Roku streaming player, and you’re all set and ready to stream. If you’re still having issues don’t fret. We’ve got a few more troubleshooting tricks up our sleeve at go dot Roku.com/remotehelp, or if you’re using a Roku streaming stick and running into remote issues. We offer a free HDMI extender cable, which often improve remote performance. Order yours at my roku.com/hdmi. For more help, including tips on how to optimize your wireless network for speedy streaming visit support.roku.com.